+ What delivery options do you offer?

Nourish + Soul currently ships packages via UPS, USPS First Class, + USPS Priority Mail to customers in the Continental US. As a small business, we are always looking for ways to bring value to customers. We continuously review our shipping options to ensure we are delivering the best possible customer experience without sacrificing value.

+ Do you ship internationally?

Currently, we only ship within the United States, but we are working to make our products available to our international customers. Join our mailing list to be notified when we start sending our self-love and self-care goodies internationally.

+ Can I track my order?

Yes. Since we know you can’t wait to experience our artisan made small-batch products, you will receive a tracking number once your order is shipped. You can use this info to stay updated on the whereabouts of your order, so you can prepare your self-love routine in advance.

+ When will I receive my order?

Your shipping time frame depends on your location and the shipping option you select at checkout. Don’t worry, we will keep you in the know. You will receive a tracking number once your order has been shipped.

+ What if I’m unhappy with my order?

N+S offers a 100% satisfaction guarantee. We started N+S to empower and uplift women, so if you’re left feeling anything less than, we want to make it right. While we stand behind the quality of our products, we understand that all women are different, and your order might not fit your needs. If you are not completely satisfied with your N+S purchase or gift, please review our return, refund, and exchange policies below. We look forward to making it right!

+ Do you offer refunds?

Yes. We offer a full refund, minus any Shipping & Handling charges, on most unopened and unused product(s) returned in original condition. Personalized and custom ordered products cannot be returned. Opened, but unused products are eligible for an N+S Store Credit. Unfortunately, we cannot offer a refund on used products. You can process returns via our easy self-service portal HERE.

• We recommend you review the listed ingredients before making your purchase. If needed, speak with your physician about questions you have regarding product ingredients.
• If you experience an issue with your order upon arrival, contact us immediately via email at Orders@shopnourishandsoul.com, so we can make it right. The email should include your name and order number. Also, include pictures if applicable and a detailed account of the issue at hand. While we try to respond as quickly as possible, please allow 2 business days for a response. For an immediate response or urgent inquiries, you may also reach us via our Customer Service number at (919) 443-9411.

+ When will I receive my refund?

The timing of your refund will depend on how soon your return order is received by our shop. As such, refunds may take 15-30 days to process. Once processed, your banking institution may take an additional 3-7 days to reflect the return on your statement.

+ What items are eligible for a return?

We are only able to process returns for items that are unopened and unused in their original condition, except for those on the “ineligible list” (see below).

+ What items are non-refundable and ineligible for returns?

Unfortunately, we are unable to offer a refund on the following items:

• Custom/personalized products
• Final sale items
• Discounted products
• Partial gift set returns
• Free gifts or promotional items
• Products from orders you haven’t received

+ Can I cancel my order?

We work hard to ensure you receive your products as quickly as possible, so all new orders are expedited for timely delivery. For that reason, we are unable to cancel orders once submitted. Any questions about your order can be sent to Orders@shopnourishandsoul.com.

+ Can I make an exchange?

Sure! We understand that sometimes you need to swap out your self-care goodies and we accept exchanges on all unused and unopened products.

+ How is natural soap different than the soap I’d buy at a big box retailer?

Our handcrafted soap is sold in its pure and natural state without synthetic preservatives or artificial hardeners. For that reason, N+S soap must be used differently than traditional soap purchased at a big box retailer. Here are a few guidelines to keep in mind to have the best experience and prolong the life of your soap.

• Allow your soap to dry completely between uses
• Store your soap on a well-drained soap dish
• Store your soap in a dry place out of direct sunlight
• Use your soap within 6-8 months of initial use
• Store unused soap in a cool dark place such as your linen closet

+ Why does the product I received look different than what I saw online?

The handcrafted process used to make natural products leads to a variation in appearance based on the batch. Because of this, the product you receive might look slightly different than the images on the website, or even previous orders. Please rest assured that you are receiving the same high-quality product every time.

+ What guarantees do you offer for the effectiveness of N+S products?

While we make no health claims with our products or guarantees of ingredient effectiveness, we stand behind the quality of the products we produce. Each artisan adheres to local, state, and federal guidelines for creating handcrafted products.

Product ingredients are provided so customers can make the best-informed decisions before making a purchase. We are open about what goes into our products, so that customers can feel confident in what they are buying. We always recommend that you research the ingredients before purchase to ensure they work well for your skin (and your soul).

+ I have sensitive skin; can I use your products?

Many customers with sensitive skin use N+S products regularly. We always recommend you review the ingredient list before purchase and complete a patch test when trying any new product.

• Product Disclaimer: The product statements and products on the N+S website have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before using any new product.

+ Can I use more than one e-gift card on an order?

Yes. Customers can apply multiple digital/electronic gift cards to an order.

+ Can I use less than the full value of my e-gift card?

When using a gift card, the full value of the digital/electronic gift card is always applied. It isn’t possible to partially redeem an e-gift card unless the order total is less than the gift card balance.

+ Can customers buy multiple e-gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a digital/electronic gift card, you'll be directed to checkout after clicking Purchase, similar to an express checkout.

+ How does the e-gift card recipient check their balance?

The recipient will receive an initial email with the digital/electronic gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.

+ What do I do if an e-gift card recipient loses their gift card code?

If the recipient loses the email containing the gift details, we can resend the electronic gift card email notification. Send us an email to Orders@ShopNourishandSoul.com with the Order# and Purchaser Name.

+ Can I add value to an e-gift card?

No. Unfortunately, it's not possible for customers or us (Nourish + Soul) to add value to an electronic gift card after it's sold. A new digital/electronic gift card would have to be purchased.

+ Can I set a specific time to send the e-gift card email to the recipient?

No. Customers who want to send the email to the recipient at a later date should select the “Email to You” delivery option at checkout. You can then forward the email or .pdf at the desired time.